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FAQ

We are here to answer any questions you have about Barebells and our products. Should you not find the answers you’re looking for in this FAQ, please do not hesitate to reach out to us. Our contact information can be found here.

FAQ Image

Purchase information

Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been received.
My order is being shipped to the wrong address, what can I do?
Once an order is placed, we can no longer update your shipping address. Please reach out to FedEx once the order ships to change your address. Please follow the instructions in the link below.
FedEx: https://www.fedex.com/apps/fdmenrollment/.
When will my order ship?
Orders normally ship within 48 hours of when they were placed. The only exception for that may be due to orders being purposefully held to prevent the products from being damaged via melting during transit. For example, if you place an order on a Thursday evening, and we deem it necessary to include ice packs and insulation because of the temperatures at parcel’s destination, we may hold the order until Monday to prevent the from being held at the carrier’s warehouse over the weekend. We understand this may be frustrating at times, but we want to do everything we can to ensure products arrive safely and of the highest quality.
When will I receive my order?
We operate multiple warehouses across the country to limit order transit times. Nearly 90% of orders are received within 3 business days of shipping.

COVID / Holiday Shipping: We have seen intermittent delays from FedEx over the past year and this holiday season. As such, transit times may be increased by 1-2 days due to shipping volume surges at FedEx.
Where do you ship?
We can ship anywhere in the continental United States, except for PO Box addresses. Because FedEx is our exclusive carrier, we cannot ship to PO Boxes.
Do you offer returns on purchases from retail locations?
We do not offer returns on items that are purchased from retail locations. We recommend reaching out to the retailer.
What are your terms of sale?
Prior to making a purchase, please read our terms of sales, which can be found here.
What payment method can I use?
Our Website accepts the following payment methods: Visa, Mastercard, Discover and American Express. Cards will be charged when the order is placed.
I am located outside of the US, can I still buy products from this site?
Purchases made on this website can only be delivered within the United States. If you are located elsewhere and are looking to buy Barebells products, please go to our international site www.barebells.com and select your country for more information.
How do I make a return?
If you are not satisfied with your purchase, please contact us at help@barebells.com within 30 days of receiving your order. Due to the nature of our products, we handle returns on a case by case basis.
Do you offer returns on purchases from other retailers’ locations?
We do not offer returns on items that are purchased from retail locations. We recommend reaching out to the retailer.

General Information

What is Barebells?
Barebells is a functional food company that launched in 2016 offering a tasty range of protein-enriched snacks and alternatives to breakfast and desserts – without compromising on flavor. Both the flavor and the design are influenced by the American fifties. Today, Barebells is available in more than 30 countries.
Where can I purchase Barebells clothes and/or other merchandise?
We do not sell our Barebells merchandise. It is something we provide to brand ambassadors and members of our team.
How do I become a Barebells retailer?
Please reach out to info.us@barebells.com.
How can I get in touch with you?
Please send all questions, comments and feedback to help@barebells.com.

Product Information

Do Barebells bars contain palm oil?
No, Barebells do not contain palm oil.
Where are the products made?
Barebells are produced in the European Union.
Where can I find information about allergens?
For more information about allergens, please see the product page for each individual flavor.
Are Barebells products free from lactose?
Barebells protein bars are not free from lactose.
Do Barebells bars contain gluten?
Yes, Barebells bars contain traces of gluten.
Are Barebells bars vegetarian or vegan?
Vegetarian? While our main line of Barebells are not vegetarian, our plant based bars are vegetarian.
Vegan? While our main line of Barebells are not vegan, our plant based bars are vegan.
Are Barebells protein bars kosher?
Barebells bars have been certified by a European rabbi, however having listened to consumers, we do not claim that Barebells are Kosher due to bovine sourced ingredients.
Are Barebells protein bars halal?
Yes, Barebells protein bars are certified Halal.

Website information

What are the terms of use for this website?
You can find our terms of use here.
How do you handle my personal information?
For information about how Barebells collect and use personal information about you when you visit our Site, please see our privacy policy, which can be found here.